Privacy policy

Two Decades of Excellence on a Global Stage

At Ecoline, we are committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy outlines how we collect, use, store, and share information about you when you visit or interact with our website.

Our Role in Your Privacy

We are an export-oriented manufacturer of cotton and jute bags with global clients. Protecting your privacy and respecting your data rights are part of our responsibility to our partners, clients, and users worldwide.

Our Responsibilities

We are responsible for:

Ensuring your data is processed lawfully and fairly.
Keeping your personal information secure.
Using your data only for clearly defined purposes.
Being transparent about how your data is stored and handled.

We take all reasonable measures to ensure your data is handled in compliance with applicable privacy laws such as the GDPR and other international standards.

Your Responsibilities

To help us protect your data:

Read this Privacy Policy carefully.
Only share information you are comfortable providing.
Contact us if you have any concerns or require clarification about your data rights.

When and How We Collect Data

We collect data in the following ways:

When you fill out our contact or inquiry forms.
When you request a quotation or sample.
When you email us or contact us via our website.
When you access or browse our website, including basic usage data via analytics tools.

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We may collect:

Contact information – Your name, company, and contact details.
Payment and billing information – We might collect your billing name, billing address and payment method when you buy our products. We NEVER collect your credit/debit card number or credit card expiry date or any other details pertaining to your credit/debit card on our website. Credit card information will be obtained and processed by our online payment partner.
Information you post: We collect information you post in a public space on our website
Other information: Device and browser type, location (city/country), and time zone. Analytics or engagement data (page visits, time spent).

What do we do from Your Data

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
We use information to respond to your requests or questions: We might use your information to confirm your registration on our website, order confirmation or for a support query raised.
We use information to improve our products and services: We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests: We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties

How Long We Store Your Data

We retain your personal data:

Actively: For up to 3 months after your last interaction.
Archived: Securely for up to 5 years, or as required by law or contract, for audit, export documentation, or regulatory compliance.

Third Parties Who Process Your Data

We work with trusted third-party service providers to:

We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors.
We will share information with our business partners.This includes a third party who provide us with services such as courier, printing, packaging etc. Our partners use the information we give them as described in their privacy policies.
Website Hosting Providers: We will share information with the host of our website to ensure smooth operation and maintenance of our online platforms

Any third party we share data with is vetted for security and privacy compliance.

Cookies and Tracking Technologies

We do not use traditional cookies for visitors. However, we use Pixels and anonymous measurement tools to improve website performance and understand our visitors’ interests.

If you interact with our web platform (as a client or logged-in user), session or persistent cookies may be used to enhance functionality.

How You Can Block Cookies

To manage cookies:

Use your browser settings to block or delete cookies.
Note: Blocking essential cookies may affect your ability to use certain parts of the website.

Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Correct inaccurate or outdated information.
Request deletion of your personal data.
Object to certain data processing activities.
Withdraw consent, where processing is based on consent.

You can exercise these rights by contacting us at: info@ecoline.net.in

Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated on our website with a revised date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or your data:

Ecoline Exim Limited
8, Girish Chandra Ghosh Road, Kolkata -700048, WB, India

Email: info@ecoline.net.in

Phone no: +91 8910100252